Really looking forward to running this course in March 2017. If you require further information give me a call!

Parts Department “Best in Class”.

Best Performance by Best Practice.

Macra Skillsnet & F.T.M.T.A. & Jim Clohessy Training.

Parts Profit Management

Duration: 3 days delivered in single days usually over thee weeks.

The objective of this intensive training course is to define and explain the role of the Parts Advisor/Parts Manager in line with best industry practices.

On completion the participant will: Have a complete understanding of their position within the company and the contribution of the Parts Department to the overall business goals of the enterprise. The trainee will have the necessary information and skills to enable them to work with or implement best practice systems within their department to ensure the best possible control systems are in place and the best possible customer service is being delivered while maintaining or increasing profit margins.

During the timeframe of the course the trainee will undertake a specific project within their respective business. The project will be an undertaking, however simple, that will make an effective contribution to the department and demonstrate the effectiveness of the learning experience.

The delivery of this course is based on various modules that address the important areas of operation within every parts department. While each module is designed to stand on its own, each connects with others to build up a complete picture of best practice within the industry. The course is based less on standard theoretical models and more on real life situations and scenarios which help to reinforce the retention of the underlying theories. As well as understanding the reasoning and principles behind the course, the participant will know the common pitfalls in each area that is covered. Again these pitfalls and solutions are not derived from theoretical models but are based on day to day practical experience within a modern parts department. There is a mix of lecture, practical work, discussion & case study designed to make the experience interesting and enjoyable so that the learner should retain much of the information. People will receive handouts that will build into a useful resource that can be referred to again and again.

Modules include:

Introduction to the Agri/Motor Industry

The Principles of Profit (Minding the Margin)

Stock Control: The Important Basics

Customer Care

The Making of a Parts Advisor

IT within The Department

Cost Control Within the Department

The Credit Circle

Running through all these modules is the core principal that the parts department needs to run in an efficient manner and that the parts advisor performs a variety of customer services, marketing, promoting, advertising and stocking duties related to the receiving, sale and delivery of parts and accessories that contribute to the efficient, safe, and profitable operation of the parts department. While the department is an independent cost centre it is also part of a bigger picture: The dealership offering complete service to its customers.

This course is run on behalf of Macra Skillsnet by Jim Clohessy Training, 087 2475023, jim@jclohessy.ie